of Car Hire in Europe
documentation do I need on collection of car?
On collection of your vehicle you need
1. your rental voucher, which you will have received
by email when your reservation was confirmed,
2. a full valid national driver's license for a
minimum of 3 years,
3. passport or ID
Hire in Europe can not be held responsible for
rentals rejected if you do not present the above
documents at collection of car.
is a booking confirmed?
A reservation is only
confirmed once you receive the reservation voucher
(confirmation) from Hire in Europe. This voucher
must be produced on collection of your vehicle.
is the Rentals Cancellation / Amendment policy?
There is no
cancellation fee, if you inform us at least 15 days
before the scheduled arrival date. If you have
prepaid, we will refund you the whole amount of money.
However, if you inform
us 14 days before the scheduled arrival date, the
prepaid amount of money will be refunded but a
cancellation fee will be charged. The cost of the
cancellation fee depends on the season (e.g. low
season) and the group of car.
do I do in the event of an accident?
The renter (the person
hired the car) will be required to inform the rental
agent immediately of any accident.
person that hired the Car must take the following
- Obtain complete details of the persons involved in
the accident as well as of any possible witnesses.
- Immediately provide the rental agent with all the
details regarding the accident, which may be of use.
- Immediately notify the authorities if the third
party should be investigated or in the event of
- Do not leave the vehicle without taking correct
measures to protect and safeguard it.
* For example, if you have a flat tire and you
continue driving, you will have a destroyed tire which
needs replacement. The new tire must be paid by the
deposit is required?
No deposit is needed
for a reservation to be made.
need to buy insurance if I have credit card coverage?
CDW (Collision Damage
Waiver Insurance) is included in all rates.
have more than one driver?
All rates quoted
include extra driver. All extra drivers are subject to
the same age and license requirements as the hirer of
the vehicle. Generally there is no maximum number of
drivers per vehicle.
drive to neighboring countries?
Vehicles can't be taken
outside of the Spain where they were collected from.
Car Insurance (C.D.W.)
This insurance relieves
you of financial responsibility if your car is damaged
or completely destroyed in an accident :
Insurance (C.D.W.) without excess: You are totally
Special Full Insurance
Covers all damages to
the car that do not take place in an accident.
Specifically, damages to tires and wheels, underside
of the car.
Additionally, it covers damages to the interior valet,
as well as small parts stolen from the car (i.e.
mirrors, antennas, etc) and damages after a break-in
attempt. Finally, this insurance covers the total
theft of the car.
Insurance covers damages to property up to 200.000
euros and to people up to 500.000 euros (excluding
passengers of rental vehicle).
Theft Insurance covers
the stolen car; not your stolen personal belongings.
The Personal Insurance
for the driver covers damages.
Damages to tires,
wheels, underside and interior of the car are covered
by the Special Full Insurance (Special F.D.W.).
The same applies for
theft of small parts of the car (i.e. mirrors, wipers,
etc.), scratches on the surface of the car, damages to
the underside of the car as well as damages to the car
resulting from a break-in (broken locks, windows,
interior valet, etc.).
Minimum driving experience is of 3 years. For rental
of vehicle from group 0 to D clients must be at least
23 old. For car rentals of rest of the groups (E until
M9), clients must be at least 28 years old.
For every car we
deliver, the level of fuel is taken note of. The
vehicle must be returned with the same amount of fuel.
If the vehicle is returned with less fuel, a charge of
Euro 10 will be applied in addition to the cost of the
missing fuel. If the vehicle is returned with more
fuel, there is no money-refund.
For vehicle drop-offs,
a maximum tolerance of 59 minutes is allowed, after
which, an extra day’s rental will be charged.
In case of keys' loss
the client will be charged of Euro 150. In case of
documents' loss the client will be charged of Euro 60.
are only reimbursed with prior authorisation from our
staff and with presentation of a receipt.
Any complaints must be
received by our main office within 60 days of the
closure of the rental agreement.
possible to reserve a specific make/model of vehicle?
We make every effort to
supply the reserved model of vehicle. However, it is
impossible for us to guarantee that a specific model
will be provided.
If the make/model of
vehicle that you booked is not available then the Car
Rental Company will supply a suitable alternative from
the same vehicle group classification or from a larger
group with no extra cost to you.
Don't Drink & Drive
Insurance will be void
if an accident occurs where drugs or alcohol are
involved. No insurance company covers the damages of
an accident if the driver was driving against the Law.
Parking tickets and
traffic fines are paid by the renter. No insurance
covers broken or lost car keys. Also, the insurance
does not covers the broken tops in the cabrios (if you
close the roof when the boot is full with luggage) and
the soft top jeeps.