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Terms of Car Hire in Europe

What documentation do I need on collection of car?

On collection of your vehicle you need

1. your rental voucher, which you will have received by email when your reservation was confirmed,

2. a full valid national driver's license for a minimum of 3 years,

3. passport or ID

Hire in Europe can not be held responsible for rentals rejected if you do not present the above documents at collection of car.

When is a booking confirmed?

A reservation is only confirmed once you receive the reservation voucher (confirmation) from Hire in Europe. This voucher must be produced on collection of your vehicle.

What is the Rentals Cancellation / Amendment policy?

There is no cancellation fee, if you inform us at least 15 days before the scheduled arrival date. If you have prepaid, we will refund you the whole amount of money.

However, if you inform us 14 days before the scheduled arrival date, the prepaid amount of money will be refunded but a cancellation fee will be charged. The cost of the cancellation fee depends on the season (e.g. low season) and the group of car.

What do I do in the event of an accident?

The renter (the person hired the car) will be required to inform the rental agent immediately of any accident.

The person that hired the Car must take the following measures:

- Obtain complete details of the persons involved in the accident as well as of any possible witnesses.

- Immediately provide the rental agent with all the details regarding the accident, which may be of use.

- Immediately notify the authorities if the third party should be investigated or in the event of injured persons.

- Do not leave the vehicle without taking correct measures to protect and safeguard it.

* For example, if you have a flat tire and you continue driving, you will have a destroyed tire which needs replacement. The new tire must be paid by the careless driver.

 

How much deposit is required?

No deposit is needed for a reservation to be made.

Do I need to buy insurance if I have credit card coverage?

CDW (Collision Damage Waiver Insurance) is included in all rates.

Can I have more than one driver?

All rates quoted include extra driver. All extra drivers are subject to the same age and license requirements as the hirer of the vehicle. Generally there is no maximum number of drivers per vehicle.

Can I drive to neighboring countries?

Vehicles can't be taken outside of the Spain where they were collected from.

Full Car Insurance (C.D.W.)

This insurance relieves you of financial responsibility if your car is damaged or completely destroyed in an accident :

Full Insurance (C.D.W.) without excess: You are totally covered.

Special Full Insurance

Covers all damages to the car that do not take place in an accident. Specifically, damages to tires and wheels, underside of the car.

Additionally, it covers damages to the interior valet, as well as small parts stolen from the car (i.e. mirrors, antennas, etc) and damages after a break-in attempt. Finally, this insurance covers the total theft of the car.

Additional Information

The Third-party Insurance covers damages to property up to 200.000 euros and to people up to 500.000 euros (excluding passengers of rental vehicle).

Theft Insurance covers the stolen car; not your stolen personal belongings.

The Personal Insurance for the driver covers damages.

Damages to tires, wheels, underside and interior of the car are covered by the Special Full Insurance (Special F.D.W.).

The same applies for theft of small parts of the car (i.e. mirrors, wipers, etc.), scratches on the surface of the car, damages to the underside of the car as well as damages to the car resulting from a break-in (broken locks, windows, interior valet, etc.).

 

Age Requirements

Minimum driving experience is of 3 years. For rental of vehicle from group 0 to D clients must be at least 23 old. For car rentals of rest of the groups (E until M9), clients must be at least 28 years old.

Refueling

For every car we deliver, the level of fuel is taken note of. The vehicle must be returned with the same amount of fuel. If the vehicle is returned with less fuel, a charge of Euro 10 will be applied in addition to the cost of the missing fuel. If the vehicle is returned with more fuel, there is no money-refund.

Late Returns

For vehicle drop-offs, a maximum tolerance of 59 minutes is allowed, after which, an extra day’s rental will be charged.

Loss of Keys

In case of keys' loss the client will be charged of Euro 150. In case of documents' loss the client will be charged of Euro 60.

Unscheduled Maintenance

Maintenance expenses are only reimbursed with prior authorisation from our staff and with presentation of a receipt.

Complaints

Any complaints must be received by our main office within 60 days of the closure of the rental agreement.

Is it possible to reserve a specific make/model of vehicle?

We make every effort to supply the reserved model of vehicle. However, it is impossible for us to guarantee that a specific model will be provided.

If the make/model of vehicle that you booked is not available then the Car Rental Company will supply a suitable alternative from the same vehicle group classification or from a larger group with no extra cost to you.

Don't Drink & Drive

Insurance will be void if an accident occurs where drugs or alcohol are involved. No insurance company covers the damages of an accident if the driver was driving against the Law.

Parking Tickets

Parking tickets and traffic fines are paid by the renter. No insurance covers broken or lost car keys. Also, the insurance does not covers the broken tops in the cabrios (if you close the roof when the boot is full with luggage) and the soft top jeeps.

 

All Inclusive

 
   
  • Everything Included in the Price
  • Drive Unlimited Kilometres
  • 24hours / 7 days a week Road Service
  • Free Extra Driver with every Car
  • Free Baby Seats (upon request)
  • Car Offers Based on Weekly Hire
  • More hire options available
 

No Booking Fees

 
   
  • No Rental Booking Fees
  • No Cancellation Fees
  • FREE Airport Parking in Europe
  • Car Hire Rentals - No Deposit
  • Hurry Don't Miss Out
  • BOOK NOW - Save Extra Money
  • All inclusive of taxes and vat
 

100% Insurance

 
   
  • Full 100% Car Insurance No Excess
  • CDW: Collision Damage Waiver included in all our prices No Excess
  • TPI: Third Party Car Insurance, covers the other party  No Excess
  • TP: Covers Theft of Car No Excess
  • In case of Fire No Excess
 
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